Mediation or facilitation — which fits your situation?
The practical rule is simple: if a conflict has already broken out — claims, formal notices, perhaps even a court file — you need mediation. If a group must take an important decision and the discussions stall or risk turning sour, you need facilitation. Both rest on the same foundation: a neutral, impartial third party who structures the dialogue.
In practice the border is sometimes fluid: a facilitation can prevent a conflict that would have ended in mediation, and a successful mediation often concludes with collaboration rules that resemble the outcome of a facilitation. In the free information session we establish together, without obligations, which of the two fits your situation.