Consumer protection
Disputes with traders, resolved without the grind.
Many consumer disputes are too small for a lawsuit, yet frustrating enough to be worth resolving. Mediation offers a direct route in which both sides save time.
- Free information session
- Confidential
- No obligations
Correspondence with a trader or service provider can run for months without any result: complaints, template replies, deadlines that keep running. In mediation, the parties sit at the same table — in person or online — and look for a concrete solution: repair, replacement, refund, staged payments, or a combination they agree on together.
For the trader, mediation means a customer kept and a reputation protected; for the consumer, a real resolution in a confidential setting. The administrative routes remain available, of course — ANPC, the ADR procedures — mediation does not replace them, it complements them.
Situations we frequently handle
- Non-conforming products or services not properly performed
- Refusal of warranty claims or refunds
- Disagreements with real-estate developers or builders
- Disputes over telecommunications or utility services
- Travel services or events not honoured as contracted
Illustrative example
The context
A buyer and a real-estate developer, at odds over remedying defects discovered at the handover of a flat.
The stakes
For the buyer — the home promised in the contract; for the developer — a completed handover and the project's reputation.
The approach
A list of defects agreed with a specialist accepted by both parties, then negotiation of a remediation schedule with verifiable milestones.
The result
A signed addendum, with works scheduled and compensation for the delay — instead of a lawsuit that would have blocked the handover.
Dive deeper: Open the blog guide →
Is a dispute with a trader refusing to end?
Describe the situation briefly. We will tell you honestly whether mediation can unblock it — the information session is free.